Shipping & Returns

After you have successfully placed your order, you will receive a confirmation email with your order details which includes:

  1. Your order number
  2. The items you bought and corresponding prices
  3. Order summary
  4. Your shipping and billing information

*In order to avoid delay, make sure that all information required is correctly completed
*Delivery inside Kuwait will take up to 48 hours.
*International deliveries are available for GCC

Returns and Refunds Policy
If you are not entirely satisfied with your purchase, we are here to help. Products can be returned within 14 days of delivery. A product may be exchanged for another or returned for a refund. To be eligible for a return, please make sure that:

  1. Return as New: All returned products must be less than 14 days from delivery date and in "Undamaged & Sellable Condition".
  2. The product is in its original packaging, isn't used or damaged
  3. You have the order id or proof of purchase

Products that do not meet these criteria will not be considered for return.
Custome Order Items:  On custom products that are not stock items, we cann't accept cancellations or returns.
Shipping charges and administration fees are not refundable.
If you received a damaged product, please notify us immediately for assistance.

Submission of RMA and assignment of RMA number does not gurantee refund or credit. All returns are subject to inspection upon receipt of return in which final approval for credit, refund or replacement will be at discretion of eNetStore Management and supplier's.

If you have any questions about our Returns and Refunds Policy, please feel free to contact us